The protection of your personal data during the collection, processing and use on the occasion of your visit to our homepage and the use of our online shop is an important concern for Natura Vitalis®. Your data will be protected within the framework of the statutory provisions. All personal data will be treated confidentially. Natura Vitalis® complies with applicable data protection law.

The data necessary for the processing of the transaction shall be stored and, within the framework of the processing of the contract, shall also be given to third parties whose services Natura Vitalis® uses for the processing of the contractual obligations, including the associated invoicing. This shall only occur if the interests of the parties concerned that are worthy of protection do not conflict with this and are not impaired.

Natura Vitalis® shall in particular be entitled to transmit Customer data to third parties to the extent necessary for the purpose of assignment or collection of receivables.

Customer address data is also collected and processed by Natura Vitalis® for internal marketing purposes. During data processing, the interests of the Customers worthy of protection shall be taken into account in accordance with the statutory provisions. Customers may object to the use and processing of their data for marketing purposes at any time by notifying Natura Vitalis® by e-mail, fax or post or by revoking their consent to this.

Our contact details in data protection matters:

Natura Vitalis® BV
Groeneweg 12, NL-6041 AX Roermond
Phone: +31 (475) 63 41 92
Fax: +31 (475) 33 40 22
Insofar as you visit our homepage or order goods electronically via our homepage in our online shop or subscribe to our newsletter, we would like to point out the following:

Collection, processing and deletion of data
Every access to our homepage and every retrieval of a file stored on our homepage is logged. The storage serves internal system-related and statistical purposes. Logged are: Name of the retrieved file, date and time of retrieval, amount of data transferred, notification of successful retrieval, web browser and requesting domain. In addition, the IP addresses of the requesting computers are logged.
Further personal data is not collected unless you voluntarily provide us with additional information, for example in the context of an inquiry or registration.

Use and disclosure of personal data, revocation and deletion
If you have provided us with personal data, we will only use it to answer your enquiries, to process contracts concluded with you and for technical administration.

Your personal data will only be passed on to third parties or otherwise transferred if this is necessary for the purpose of contract processing - in particular the transfer of order data to suppliers - as well as for billing purposes or for any debt collection or if you have previously consented to this. You have the right to revoke your consent at any time with effect for the future.

For orders of new customers who want to order goods without prepayment on account, we ask for your understanding that in these cases we must reserve the right to also clarify the creditworthiness of the respective new customer in advance. We use the assistance of Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss, from which we receive the necessary data. For this purpose, we transmit your name and contact details to Creditreform Boniversum GmbH. You can find the relevant information pursuant to Art. 14 of the EU General Data Protection Regulation (DSGVO) on the data processing that takes place at Creditreform Boniversum GmbH under

The deletion of the personal data stored with us takes place if you revoke your consent to the storage, if their knowledge is no longer necessary for the fulfilment of the purpose pursued with the storage or if their storage is inadmissible for other legal reasons.

When you register for the newsletter, your e-mail address will be used by us for our own advertising purposes until you unsubscribe from the newsletter. The unsubscription is possible at any time.

Right of access, rectification and restriction
You have a right to free information about your stored data. The scope of the information and the associated information result from Art. 15 DSGVO.

Furthermore, you have the right at any time to have incorrect or incomplete personal data stored by us corrected or completed.

Likewise, as a data subject, you may request the restriction of processing if the personal data is wholly or partly inaccurate, the processing is unlawful and you request limited use instead of erasure, we do not need this personal data for the purposes of processing or do not need it to this extent, or you have lodged an objection to future processing.

use of cookies
When using and visiting our website, cookies or similar technologies such as pixels (hereinafter generally referred to as "cookies") are used on your computer. Cookies are small text files that are stored by your browser on your end device to store certain information, or image files, such as pixels. The next time you visit our website with the same terminal device, the information stored in cookies is subsequently sent back either to our website ("first party cookie") or to another website to which the cookie belongs ("third party cookie").


Through the stored and returned information, the respective website recognizes that you have already called up and visited it with the browser of your end device. We use this information to optimally design and display the website according to your preferences. Only the cookie itself is identified on your end device. Any further storage of personal data will only take place with your express consent or if this is absolutely necessary in order to be able to use the service offered and accessed by you accordingly.


This website uses the following types of cookies, the scope and functionality of which are explained below:
  • Mandatory cookies (type a)
  • Functional and performance cookies (type b)
  • Cookies requiring consent (type c)


We will inform you in the case of the tools we use which cookie types are set and used in each case.


(1) Essential cookies (type a)


Essential cookies ensure functions without which you cannot use our websites as intended. These cookies are used exclusively by us and are therefore first party cookies. This means that all information stored in the cookies is returned to our website.


Essential cookies are used, for example, to ensure that you remain logged in as a registered user when accessing various subpages of our website, so that you do not have to re-enter your login data each time you call up a new page.


The use of essential cookies on our website is possible without your consent. For this reason, absolutely necessary cookies cannot be individually deactivated or activated. However, you have the option to generally deactivate cookies in your browser at any time (see below).


The legal basis for this data processing is Art. 6 para. 1 p. 1 lit. b DSGVO.


(2) Functional and performance cookies (type b)


Functional cookies allow our website to store information you have already provided (such as registered name or language selection) and offer you improved and more personalized features based on this information. These cookies collect and store only anonymous information, so they cannot track your movements on other websites.


Performance cookies collect information about how our websites are used in order to improve their attractiveness, content and functionality. These cookies help us to determine, for example, whether and which subpages of our website are visited and which content users are particularly interested in. In particular, we record the number of times a page is accessed, the number of sub-pages accessed, the time spent on our website, the order of the pages visited, which search terms led you to us, the country, region and, if applicable, the city from which access is made, as well as the proportion of mobile devices accessing our websites. Furthermore, we record movements, "clicks" and scrolling with the computer mouse in order to understand which areas of our website are of particular interest to users. As a result, we can tailor the content of our website more specifically to the needs of our users and optimise our offering. The IP address of your computer transmitted for technical reasons is automatically anonymised and does not allow us to draw any conclusions about the individual user.


You can object to the use of functional and performance cookies at any time by adjusting your cookie settings accordingly.


The legal basis for this data processing is Art. 6 para. 1 p. 1 lit. f DSGVO.


(3) Cookies requiring consent (type c)


Cookies that are neither absolutely necessary (type a) nor functional or performance cookies (type b) are only used after your consent.


We reserve the right to also use information obtained by means of cookies from an anonymised analysis of the usage behaviour of visitors to our websites in order to display specific advertising for certain of our products to you on our own websites. We believe that this benefits you as a user because we display advertising or content that we believe, based on your browsing behavior, is relevant to your interests, so you are less likely to receive randomly distributed advertising or specific content that may be of less interest to you.


Marketing cookies come from external advertising companies (third party cookies) and are used to collect information about the web pages visited by the user in order to create targeted advertisements for the user.


Opt-out for marketing cookies


You can also manage cookies used for online advertising through tools developed in many countries as part of self-regulatory programs, such as the U.S.-based or the EU-based


You can revoke this consent to cookies at any time with effect for the future here.


The legal basis for this data processing is Art. 6 para. 1 p. 1 lit. a DSGVO.


(4) Management and deletion of all cookies


In addition, you can set your Internet browser so that the storage of cookies on your end device is generally prevented or you are asked each time whether you agree to the setting of cookies. Once cookies have been set, you can also delete them at any time. You can find out how all this works in detail in the help function of your browser.


Please note that a general deactivation of cookies may lead to functional limitations of our website.

Google Analytics


In order to make our offer on our website to make it even more customer-friendly, our website also uses Google Analytics, a web analytics service provided by Google, Inc. ("Google")


Google Analytics also uses so-called "cookies", i.e. text files which are stored on the user's computer and which enable an analysis of the use of the website by the user. The information generated by the cookies about the use of this website by our users is usually transmitted to a Google server in the USA and stored there.


In the event that IP anonymisation is activated on this website, your IP address as a user will, however, be shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. On behalf of us as the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.


The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. As a user, you can prevent the storage of cookies by setting your browser software accordingly. However, this offer points out to you as a user that in this case you may no longer be able to use all the functions of this website to their full extent.


As a user, you can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link:



As an alternative to the browser add-on or within browsers on mobile devices, please click this link to prevent the collection by Google Analytics within this website in the future. This will place an opt-out cookie on your device. If you delete your cookies, you must click this link again.

Use of Facebook Social Plugins
Our website also uses so-called "social plugins" ("plugins") of the social network Facebook, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the addition "Social Plug-in from Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearance can be found at

If you call up a page of our website that contains such a Facebook plugin, your browser will only establish a direct connection to the Facebook servers if you activate the respective Facebook plugin yourself by clicking on it. Otherwise, the Facebook plugin remains inactive or passive.

In the case of activation of the Facebook plug-in by you as a user, this is then transmitted by Facebook directly to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has called up the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged into Facebook. This information (including your IP address) is transmitted by your browser directly to a Facebook server in the USA and stored there. If you are logged in to Facebook, Facebook can directly assign your visit to our website to your Facebook profile. If you interact with the plugins, for example by clicking the "Like" button or posting a comment, this information is also transmitted directly to a Facebook server and stored there. The information is also published on your Facebook profile and displayed to your Facebook friends. The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, can be found in Facebook's data protection information at

If you do not want Facebook to directly assign the data collected via our website to your browser or your Facebook profile, you must not activate the respective Facebook plugins on our websites by clicking on them. However, you can also completely prevent the loading of the Facebook plugins with add-ons for your browser, e.g. with the "Facebook Blocker" (

With the newsletter to be requested from us, we will be happy to inform you about us and our offers on an ongoing basis free of charge by email. If you would like to receive our newsletter, we require a valid e-mail address from you as well as information that allows us to verify that you are the owner of the specified e-mail address or that the owner agrees to receive the newsletter. Further data will not be collected.
This data shown and collected above will only be used by us for sending the newsletter and will not be passed on to third parties. We only pass on this data to a service provider commissioned by us with the sole purpose of ensuring the proper dispatch of the newsletter using your communicated email address and thus at the same time to exclude as completely as possible any misuse of your email address by a third party.

With the registration for the newsletter, we therefore store your IP address and the date of registration. This storage serves solely as evidence in the event that a third party misuses an email address and registers for the newsletter without the knowledge of the authorized person.

You can revoke your consent to the storage of data, the e-mail address and its use for sending the newsletter at any time. The revocation is free of charge and can be done via a link in the newsletter itself, in your profile area or by sending a message to the contact options of Natura Vitalis® listed above.

Safety notice
We make every effort to store your personal data in such a way that it is not accessible to third parties by taking all technical and organisational measures. However, we cannot guarantee complete data security when communicating by e-mail, so we recommend that you use the postal service when transmitting confidential information.

Right of appeal to the supervisory authority
Pursuant to Art. 77 DSGVO, you have the right as a data subject to complain to the competent supervisory authority if you believe that the processing of your personal data by us is not lawful.
However, you can also send any enquiries or other communications directly to us at any time by post, fax or electronically to our contact address listed above for data protection matters.

The use of our website is generally possible without providing personal data. As far as on our sides personal data (such as name, address or e-mail addresses) about you are collected, this is as far as possible on a voluntary basis.

We would also like to point out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. Unfortunately, complete protection of data against access by third parties is not technically possible at present. However, should we become aware of a concrete violation of the protection of your data stored with us, we will inform you as well as the responsible supervisory authority in accordance with the legal regulation in Art. 33 DSGVO.

We hereby expressly object to the use by third parties of our contact data published above and within the scope of the imprint obligation for the purpose of sending advertising and information material that has not been expressly requested. As the operator of the pages, we expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam mails.